Account Name: Password: Forget Your Password?   Services VoIP US Termination VoIP International Termination VoIP Toll Free Origination Dedicated Server   Rates Rate Lookup Download Rates   Create New Account   About Us Contact Information Request Information   For More Details Call From USA: 1.800.571.5711 Outside USA: +1.646.723.0500 [Frequently_Asked_Questions] What hardware or software do you support? What protocol do you support? What CODECs do you support? How are DTMF transmitted and received? Do you support faxing? Do you support Asterisk? How many simultaneous outbound calls can I have? How many simultaneous inbound Toll Free calls can I have? How many simultaneous inbound DID calls can I have? Do you provide Call Detail Records (CDRs)? Do you support Local Number Portability? What DIDs do you offer? Is there a per minute charge for DIDs? Do you offer Toll Free Vanity Numbers? Can I transfer/port my existing Toll Free Number to Gafachi? How do I get billed for Gafachi services? What hardware or software do you support? The Gafachi Network supports any SIP compliant hardware or software. Sample configurations, for some common devices, are available to customers once they open an account. [Back to Top] What protocol do you support? The Gafachi Network supports SIP. [Back to Top] What CODECs do you support? The Gafachi Network supports G.711 (ulaw/alaw) and G.729. [Back to Top] How are DTMF transmitted and received? RFC2833 is implemented for DTMF on all calls. [Back to Top] Do you support faxing? Yes, Gafachi offers three modes of fax support: NONE - (default) Upon detecting a fax tone, no re-INVITE will be sent. TRANSPARENT - Upon detecting a fax tone, if the codec is not already G.711 ulaw, a re-INVITE will be attempted to switch to G.711 ulaw. T.38 - Upon detecting a fax tone, our network will send a re-INVITE to attempt to switch to T.38. If the re-INVITE fails, a re-INVITE will be sent to attempt to switch to G.711 ulaw if the codec is not already G.711 ulaw. [Back to Top] Do you support Asterisk? Yes, Gafachi supports Asterisk using SIP only. Sample configurations are made available to you once you open an account. Our network does not support IAX. [Back to Top] How many simultaneous outbound calls can I have? Gafachi provisions channels for termination services based on customers' needs. Please contact us to discuss your needs. From USA: 1.800.571.5711 Outside USA: +1.646.723.0500 [Back to Top] How many simultaneous inbound Toll Free calls can I have? Gafachi provisions channels for Toll Free services based on customers' needs. Please contact us to discuss your needs. From USA: 1.800.571.5711 Outside USA: +1.646.723.0500 [Back to Top] How many simultaneous inbound DID calls can I have? The number of simultaneous calls to a DID is determined by the number of "GVLINES" purchased. Example: Five GVLINES would allow five simultaneous calls. More Information About GVLINES [Back to Top] Do you provide Call Detail Records (CDRs)? Yes, real-time CDRs are available to customers through the Customer Management Interface. Once logged in to our website, there is a link for "Call Details (CDRs)" under the section labeled "Reports" on the main menu. [Back to Top] Do you support Local Number Portability? No, Gafachi does not support Local Number Portability at this time. [Back to Top] What DIDs do you offer? DIDs are currently available for New York City only. [Back to Top] Is there a per minute charge for DIDs? No, there are no per minute charges for DIDs, you simply pay for the number of DIDs and GVLINES you have. [Back to Top] Do you offer Toll Free Vanity Numbers? Yes, Vanity Numbers are available for $25 per search/reservation. To obtain a Vanity Toll Free Number, please email order@gafachi.com including the name on the account, and a list of choices for numbers. [Back to Top] Can I tranfer/port my existing Toll Free Number to Gafachi? Yes, you can transfer your Toll Free Number to Gafachi for a fee of $25 per number. Simply, fill out the Toll Free Number transfer form (RESP ORG Change Form) and fax it to +1.646.723.0501. [Back to Top] How do I get billed for Gafachi services? Gafachi's services are pre-paid. Per-minute usage charges for Termination and Toll Free Origination are deducted from your account balance. You may make credit card payments via our website, which are added to your account balance instantly. Wire transfer is another option for adding funds to your account balance. The monthly recurring charges for Toll Free numbers, Local DID numbers, and GVLINEs can only be billed directly to a credit card. Create New Account   |   Terms   |   Privacy Policy   |   Contact Us   |   Login ©2001-2008 Gafachi, Inc. All Rights Reserved.